Privacy Policy
Knowledge Exchange UK is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website and other interactions with our organisation.
We strongly recommend that you review this policy on a regular basis to ensure that you remain happy with the way in which your data is processed.
Who we are
Praxis Courses Ltd is the company trading as Knowledge Exchange UK, with company number 05090806 and has a registered office is St Johns Innovation Centre, St Johns Park, Cowley Road Cambridge CB4 0WS and is the Data controller.
Knowledge Exchange UK is registered with the Information Commissioners Office (ICO) registration number ZA137270.
To contact our Data Protection Coordinator please email privacy@ke.org.uk or write to the above address.
How we collect information
There are several ways we may collect information about you. These include:
- When you, or your organisation, joins as a member and share profile information
- If you have registered, or your company has registered you on your behalf, to attend a training course
- If you have registered, or your company has registered you on your behalf, to attend a networking event (virtual or in-person)
- When you subscribe to a campaign or event specific mailing list
- When you provide details at an exhibition or networking event
- When you report an issue with Knowledge Exchange UK website(s) or any service provided
Information that we collect
The types of personal information we may collect include:
- Name
- Contact information (e.g., email address, telephone number)
- Job title and organisation
- Payment details (for membership fees, training courses, or event bookings)
- Qualifications, skills, goals and aims (for the provision of a mentoring programme)
- Data relevant to events (dietary, access requirements)
- Any other information you voluntarily provide to us (such as a biography)
How we use your information
We may use the information we collect for the following purposes:
- To process and manage your membership, training course bookings, or event registrations.
- To communicate with you about our services, events, and other relevant information
- To improve our website and services
- To comply with legal and regulatory requirements
- For any other purpose for which you have provided consent
How long do we keep your data
We will keep hold of your data for no longer than necessary, ensuring personal data is used for the purpose it was collected:
Training courses and events
We retain purchasing information, such as training courses and events, for a period of six years following the end of the financial year. The is a legal obligation to keep records for tax purposes. For individuals that attend courses or events, RTTP points are accrued and retained in our database, which can be an indefinite period to allow individuals to accrue more CE RTTP accreditation points throughout their career. Just the name and events attended are retained.
Data sharing and disclosure
We may share your personal information with third-party service providers who assist us in operating our website, managing our CRM system, processing payments, or conducting analytics. If you are attending a course or an event, your name and email appear on a delegate list which is shared with the venue, speakers, sponsors and other delegates. This allows us to identify specific requirements that you may have, such as dietary or access requirements as well as improving the value of events by making networking easier. We may also disclose your information to comply with legal obligations or protect our rights, property, or safety.
Cookies and similar technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalise content. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to access certain features of our website. For more information on how we manage cookies, please see our cookies policy.
Data security
We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Your rights
We want to ensure you are completely happy to receive communications from us, and it is your right to access, correct, or delete your personal information held by us.. Please specify if you want your account deleted (you may lose RTTP points) or for example, to no longer receive our newsletter to hear about our upcoming events. To exercise these rights, please contact us using the details provided below.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
Last updated 1st November 2024.
Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at privacy@ke.org.uk or by post at 168 Cowley Road Cambridge CB4 0DL.