Client Engagement Officer Imperial Business Partners – Partnerships

About the role:
Within the Partnerships team, Imperial Business Partners (IBP) (www.imperial.ac.uk/ibp ) is an exclusive subscription-based industry-academic partnership programme. It offers businesses a gateway to the forefront of science and technology. Through IBP, businesses work with world-leading academics in a broad range of areas and get closer to promising talent, emerging innovation, start-ups, scale-ups, and other businesses. Participants benefit from a range of bespoke activities focussed on improving innovation, collaboration, technology and skills.

This role will support the Imperial Business Partners team in their client engagement activities by enabling efficient and prompt support in delivering bespoke client activities, supporting the team processes as well as its business development. It will be crucial to the growth of IBP and long-term engagement with Imperial’s corporate industry partners.

What you would be doing:
• support the provision of excellent membership experience to IBP members and ensure retention,
• maintain IBP’s excellent reputation and levels of engagement, as well as support IBP growth
• Support Partnerships marketing and communications activities aimed at current or prospect IBP members
• Project manage the IBP team administrative tasks in terms of client delivery and internal reporting
• build and maintain strong working relationships with multiple stakeholders including external suppliers and relevant business units throughout Imperial.

What we can offer you:
• The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity
• Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes)
• Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site
leisure facilities and a cycle-to-work scheme
• Interest-free season ticket loan schemes for travel
• Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

This is a fixed term, 12 months contract. The role can be offered also as a secondment to Imperial College employees.

Key skills:

• You will demonstrate ability in a wide range of competencies including relationship management, project and event management, engagement with external stakeholders. T
• you will have experience in varied workload, have excellent attention to detail, a passion for enterprise and industry-academia collaboration
• you will have experience of working/responding independently and dealing with unforeseen problems and circumstances
• You will be adept at building relationships and leading project teams to deliver effective results, motivating and coordinating the work of staff across numerous teams.
• You will take a continuous improvement approach to your work, seeking to drive operational efficiencies, improve the audience experience, and strengthen and share our understanding of key stakeholders.

Enterprise is an Imperial division key to delivering the university’s strategy, Science for Humanity. It helps Imperial staff and students use their STEMB expertise to improve the world through industry partnerships, startup companies, technology commercialisation, and collaborative projects. It provides businesses and investors with easy access to the university’s innovation ecosystem.
Enterprise consists of three main teams: Commercialisation, Corporate Partnerships, and Enterprise Operations.